Families are encouraged to chat to educators at drop off and pick up times. Families are welcome to telephone the Centre throughout the day. Please also use our email address. Written notes, reflections and comments are also encouraged in your child’s developmental journal.

Should you have any concerns regarding the care of your child/children, please approach in the first instance your child’s educator or Assistant Director or Director. Any grievances are documented and the Director is notified. Concerns are investigated and reported and feedback given to the parent within a timely manner.

In the unlikely event that you have a concern with regard to an educator, please consult the Assistant Director or Director who will address the matter promptly.

In the best interest of your child, it is necessary for you as the parent and staff as educators to work together and share concerns and information.